Refund policy

SHIPPING AND REFUND POLICY

At Davinchslays, we are dedicated to upholding reasonable and transparent store policies. Below, you will find comprehensive details about our shipping and refund policies. We encourage thorough review of our policy before making a purchase, as your decision implies acknowledgment and agreement with the policy below. For any further clarifications about our policy, feel free to contact our customer support team

 SHIPPING & PROCESSING:

For virgin brazailian hair processing takes 1-3 business days, excluding weekends and holidays. This includes VIRGIN Tape-ins, Clip-Ins, Wefts&  Frontal/Closures and uncustomized wigs. Customized Wigs processing requires up to 3-10 business days before shipment.

For RAW Vietnamese hair processing takes 1-5 business days, excluding weekends and holidays.This includes VIRGIN Tape-ins, Clip-Ins, Wefts&  Frontal/Closures and uncustomized wigs. Customized Wigs processing requires up to 5-14 business days before shipment.

Processing for ACCESSORIES & PRODUCTS take place Monday- Friday & takes 2-3 business days.Shipping and fulfillment is following the processing period.

 Shipping Timeframes:
- Standard Shipping: 2-3 business days
- Express Shipping: 1-2 business days
- International Shipping: 6-8 business days

Cancellations are not permitted.

 

 

Email Address and Phone Number:

To ensure efficient communication and order processing, please provide a valid email address and phone number.

Address Verification:

Orders must have matching shipping and billing addresses. Any discrepancies may result in additional verification.

We do not ship to P.O. Boxes.

We do not take responsibility for deliveries to incorrect addresses.The customer's is liable for ensuring the accuracy of their provided addresses. Please be meticulous when entering your information details to avoid any discrepancies.

Special Circumstances:        
During peak sale events or major restocks, such as Black Friday, our processing times may extend to 5-10 business days. However, once shipped, the standard shipping time of 3-8 business days applies unless a faster shipping method is chosen for your specific order.

International Orders: Delivery times can vary depending on the shipping option selected at checkout. Expect delivery times of 7-14 business days.

 Customs and Tariffs: Customers are responsible for tariffs or custom fees.

 SHIPPING TRANSIT:                            
In cases where your tracking information indicates that your package was delivered, but you have not received it, we kindly request that you initiate the resolution process with the shipping provider and file a claim. Once the courier takes possession of your packages, we are not liable for any lost or stolen packages. Davinchislays sends tracking numbers to customers for all orders once order shiped via email. All orders can be shipped via UPS, USPS, FedEx & DHL. Once a package is dropped off to the post office for delivery, we no longer have any control over the package. Therefore, we are unable to make any guarantees of delivery days or times. In cases of errors or delays caused by the shipping carrier, Davinchislays will help resolve the issue to the best of our ability, yet we will not be held responsible or liable. To avoid total loss, Davinchislays recommends buyer to purchase shipping insurance on ALL shipments. Davinchislays will NOT reship or issue refunds on lost shipments.

Shipping Delays:

Davinchislays does not accept liability for late shipments arising from holidays, natural disasters, weather-related delays, or any delays attributed to our courier partners. We prioritize transparency and advise customers to factor in these considerations when anticipating their package delivery.

 

 

We do not offer refunds after an order has been placed.